Suster4D Privacy Policy – Personal Data Protection for Malaysian Players

Introduction & Scope of This Policy

Suster4d ("we", "our platform", or "suster4d") is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information as a user of the suster4d platform.

This document has been prepared in accordance with applicable data protection requirements and reflects best practices in the information technology industry. By using the suster4d platform — whether via web browser, mobile app, or any other interface — you agree to the collection and use of your personal information as described in this Privacy Policy.

This policy applies to all users of the suster4d platform, including visitors, registered members, and former members within the applicable data retention period. If you disagree with any part of this policy, you are required to discontinue use of our platform.

Types of Personal Data We Collect

2.1 Information You Provide Directly

When you register an account with suster4d or use our services, you may be required to provide the following information:

• Full name as stated on your identity card (MyKad)
• An active Malaysian phone number
• A valid email address
• Date of birth (for age verification)
• Payment method details (Touch 'n Go, GrabPay, DuitNow, Maybank2u, CIMB Clicks, and others)
• Identity documents for KYC (Know Your Customer) requirements when requested

2.2 Information Collected Automatically

When you use the suster4d platform, our systems automatically collect certain technical information, including:

2.3 Information from Third Parties

In certain cases, suster4d may receive your information from payment service providers (such as e-wallet providers and banks) for the purposes of transaction verification and fraud prevention. This information is used solely for purposes related to the services you use.

How suster4d Uses Your Data

Suster4d uses your personal information for the following purposes, all of which are directly related to providing our services to you:

• Account Management: Creating, verifying, and managing your suster4d account, as well as processing any account-related requests.
• Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or FPX, and processing withdrawals to your bank account or e-wallet.
• Service Communications: Sending important notifications related to your account, transactions, security, and policy updates.
• Identity Verification (KYC): Meeting identity verification requirements for anti-money laundering and fraud prevention.
• Platform Improvements: Analysing usage patterns to improve the interface, performance, and overall user experience.
• Customer Support: Providing technical assistance and addressing your enquiries via live chat or other communication channels.
• Responsible Gaming: Monitoring gameplay activity patterns to detect signs of problem gambling and provide appropriate support.
• Marketing Communications: Sending you information about suster4d promotions, bonuses, and offers — subject to your consent to receive such communications.

Sharing Information with Other Parties

Suster4d does not sell or commercialise your personal data. However, in certain situations we may need to share your information with the following parties:

4.1 Service Providers (Vendors)

Suster4d works with third-party service providers that help us operate the platform, including game software providers, payment processors, and cloud infrastructure providers. All vendors are bound by strict data protection agreements and are only permitted to use your data for purposes we have specified.

4.2 Legal Requirements

Suster4d may be required to disclose your information to the relevant authorities when mandated by law, court order, or regulatory directive. In such cases, we will endeavour to notify you where permitted to do so by law.

4.3 Fraud Prevention

To prevent fraud and money laundering, suster4d may share certain information with relevant fraud prevention agencies and financial institutions. This is a protective measure that also directly benefits you as a user of the platform.

Data Security Measures

Suster4d implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS Encryption: All communications between your browser and suster4d's servers are encrypted using the latest SSL/TLS protocols.
• Access Control: Only authorised personnel have access to players' personal data, and all access is logged and continuously monitored.
• Encrypted Passwords: Your password is never stored in plain text. We use a strong cryptographic hash function (bcrypt) to secure all passwords.
• Two-Factor Authentication (2FA): We offer and actively encourage the use of 2FA for stronger account protection.
• 24/7 Security Monitoring: Our systems are continuously monitored to detect and respond to potential security threats.
• Regular Security Audits: suster4d conducts regular security assessments and penetration testing to identify and address potential vulnerabilities.

Cookies & Tracking Technologies

Suster4d uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the suster4d platform.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login and session management. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymised data on how users interact with the platform to help us improve performance and user experience.
• Preference Cookies: Remembering your preferences such as language, display settings, and other customisations so you don't have to reconfigure them every time.
• Security Cookies: Helping detect and prevent fraudulent activity and unauthorised access to your account.

6.2 Managing Cookie Settings

You can manage or disable non-essential cookies through the cookie settings available on the suster4d platform or via your browser settings. Please note that disabling certain cookies may affect the functionality and your overall experience on the platform.

Data Storage & Cross-Border Transfers

7.1 Retention Periods

Suster4d retains your personal data for as long as your account remains active or as long as necessary to provide our services. Following account closure, your data may be kept for an additional period to meet legal obligations, resolve disputes, or enforce our agreements.

As a general guide:

• Financial transaction data: Retained for a minimum of 7 years in compliance with legal requirements
• Communication records: Retained for 2 years after account closure
• Security log data: Retained for 1 year
• Marketing data: Deleted within 30 days of a deletion request

7.2 Data Storage Location

Your data may be stored and processed on servers located in various regions depending on suster4d's operational requirements and technical infrastructure. Where cross-border data transfers occur, suster4d ensures a level of protection equivalent to established standards through appropriate safeguarding mechanisms.

Your Privacy Rights

As a suster4d user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our data protection team via live chat or email at support@suster4d.click. We will respond to your request within 30 business days.

Child Protection & Age Verification

Suster4d provides services exclusively to individuals aged 21 and above. This platform is not intended for children or underage users. We take proactive steps to prevent use of the platform by minors:

• The registration process requires date of birth verification
• The KYC (Know Your Customer) process involves identity document verification
• Accounts suspected of belonging to underage individuals will be suspended immediately pending investigation.
• Any balance in an account confirmed to belong to a minor will be returned to the appropriate party

If you believe that someone under the age of 21 has registered an account on suster4d, please contact us immediately so that appropriate action can be taken.

Contacting Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how suster4d handles your personal data, we welcome you to reach out to us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom of the platform
• Email: support@suster4d.click (response time within 1–2 business days)

Suster4d is committed to responding to all privacy-related enquiries within a reasonable timeframe. We have a dedicated team to handle data protection requests and user privacy concerns.

For formal requests relating to your privacy rights (data access, deletion, or correction), please clearly state the type of request and include sufficient proof of identity so we can process it securely and accurately.